Custom Neon Lights:

 

Q: How long does my custom sign take to make?

A: After approval, design takes 1-3 days production time.


Q: How much is shipping for neon signs?

A: All our neon sign prices include FREE SHIPPING WORLDWIDE.


Q: How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.


Q: How to proceed with an order for custom led light?

A: Firstly, let us know your requirements or design. You can do this in the “Contact” tab or simply checkout using the “Custom Neon Sign” product. Here you can enter your word / phrase for led light. Secondly, we will contact you within 24 hours to inform you if your word / phrase has been approved. Thirdly, we arrange production.


Q: Is it OK to print my logo on a led light product?

A: Yes. Please inform us formally before our production and we can confirm design.


Q: Do you offer guarantees for the products?

A: Yes, we offer a 2-5 years warranty to our products.


Q: How to deal with the faulty?

A: Firstly, our products are produced in a strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including recall according to real situation.

 
Q: Do you offer returns on the custom led sign product?

A: ACTIVATE has no return policy on custom neon light products due to the customization and products being a limited time offering / quantity. Thank you for your understanding.